Director of Club Programming

Title: Director of Club Programming

Reports to: Chief Operating Officer

Direct Reports:

Director of Teen Services

Director of Quest

Director of Radford

Athletic Program Coordinator

Job Summary:

The Director of Club Programming plays a pivotal role in providing leadership, oversight, and daily management of program directors – Teen, Quest, and Radford during after-school hours. During the summer, this position oversees and assists in the programs.

This position is tasked with ensuring the effective functioning of three main program areas—Radford, Quest, and Teen Programs—while also supervising kitchen services, transportation logistics, front desk operations, and athletic programming.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Education, Youth Development, Recreation, Nonprofit Management, or a related field preferred.
• Minimum of 5 years of progressive leadership experience in youth development, nonprofit operations, education, recreation, or a related field.
• Experience supervising multiple departments, programs, or operational functions.
• Experience managing staff, budgets, and daily operations.

Knowledge, Skills, & Abilities

• Strong leadership, organizational, and team management skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of youth development principles and best practices.
• Experience with transportation logistics and food service management is preferred.
• Strong problem-solving and decision-making skills.

Physical Requirements

• Ability to move throughout the Club facility and program areas.
• Ability to occasionally lift up to 25 pounds.
• Ability to supervise indoor and outdoor activities.

Job Responsibilities

Program Operations & Leadership

• Provide direct leadership and oversight for Radford, Quest, and Teen Program operations.
• Supervise and support Program Directors, Coordinators, and frontline staff to ensure high-quality youth development programming.
• Establish operational standards, goals, and performance metrics for each program area.
• Monitor program quality, participation, safety, and member engagement.
• Ensure compliance with organizational policies, licensing requirements, and Boys & Girls Club standards.
• Collaborate with program leaders to develop schedules, staffing plans, and continuous improvement strategies.

Staff Supervision & Development

• Assist in the hiring process, training, and supervision of staff.
• Foster a positive, collaborative, and accountable team culture.
• Provide coaching, mentorship, and professional development opportunities.
• Conduct regular performance evaluations.
• Support employee engagement and retention initiatives.

Kitchen & Food Service Operations

• Oversee all kitchen and food service operations, including meal preparation, service delivery, inventory management, and food safety compliance.
• Ensure adherence to local, state, and federal health regulations.
• Coordinate meal programs and vendor relationships.
• Monitor food service budgets and operational efficiency.

Transportation Management

• Direct transportation operations for Club members and programs after-school.
• Coordinate bus routes, schedules, vehicle usage, and driver assignments after-school.
• Ensure compliance with transportation safety regulations and organizational policies with assistance from the COO..
• Monitor vehicle maintenance schedules and transportation records with assistance from the COO and facilities staff.

Front Desk & Member Services

• Oversee front desk operations.
• Ensure excellent customer service for youth, families, visitors, and community partners.
• Develop systems to improve communication and check-in/check-out procedures.

Physical and Mental Qualifications:

• High energy level, comfortable performing multi-faceted projects.
• Good interpersonal abilities – able to interact effectively with co-workers of all levels as well as with representation of other organizations and institutions.
• Ability to get along with diverse personalities; tact, maturity, and flexibility.
• Physical requirements include:  sight, hearing, sitting, standing, stooping, running, strenuous sports related activities, and lifting a minimum of 50 pounds.
• Must be able to function under fast paced and noisy conditions.
• Must be able to think clearly and concisely.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.