Front Desk Supervisor –Quest/Teen

Reports to:               Director of Club Services

Direct Reports:       None

Job Summary:       

The Front Desk Supervisor is responsible for working with Club staff, youth, and families as they enter the Boys & Girls Club. This position has clerical responsibilities including taking payments, answering phones, scanning members in, and other customer service duties.

Hours are generally 2:30-8:00pm during school days, 9:30am-5:30pm on non-school days, and 12:00-5:30pm during the summer months.

Qualifications:

• Excellent communication skills both verbal and written.

• Experience in customer service, administration, or front desk work.
• Experience working with at-risk children, youth, and families.
• Demonstrated ability to work across cultures, ethnic backgrounds, and socio-economic groups.
• Demonstrated ability to work with program team, at risk youth, parents, and community leaders.
• Strong communication and interpersonal skills.
• Ability to work independently with limited supervision.

• Positive attitude and upbeat nature when dealing with members and the general public.
• Able to maintain strict confidentiality.
• Experience handling phone, money, reception, filing and correspondence.

Job Responsibilities:

• Develop successful healthy relationships with youth, families, and staff.
• Model appropriate staff reaction and techniques to other part-time staff.

• Communicates effectively with students, parents, volunteers, peers, and the community.

• Mandated child abuse reporter.
• Greet members and visitors politely and maintain attendance, volunteer and visitor logs.
• Answers telephone, providing general program information, referring callers to other staff or taking messages as necessary.
• Responsible for maintenance and appearance of front desk and back staff office areas including cleaning.

Physical and Mental Requirements:

• High energy level, comfortable performing multi-faceted projects.
• Good vision and hearing necessary to complete tasks.
• Must be able to stand or sit for extended periods.
• Must be able to climb stairs.
• Must be able to lift a minimum of 50 lbs.
• Must be able to function in a fast paced and noisy environment.
• Must be able to think clearly and concisely.

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.