Front Desk Supervisor –Quest/Teen

Reports to:               Director of Club Services

Direct Reports:       None

Job Summary:       

The Front Desk Supervisor is responsible for working with Club staff, youth, and families as they enter the Boys & Girls Club. This position has clerical responsibilities including taking payments, answering phones, scanning members in, and other customer service duties.

Hours are generally 2:30-8:00pm during school days, 9:30am-5:30pm on non-school days, and 12:00-5:30pm during the summer months.


  • Excellent communication skills both verbal and written.
  • Experience in customer service, administration, or front desk work.
  • Experience working with at-risk children, youth, and families.
  • Demonstrated ability to work across cultures, ethnic backgrounds, and socio-economic groups.
  • Demonstrated ability to work with program team, at risk youth, parents, and community leaders.
  • Strong communication and interpersonal skills.
  • Ability to work independently with limited supervision.
  • Positive attitude and upbeat nature when dealing with members and the general public.
  • Able to maintain strict confidentiality.
  • Experience handling phone, money, reception, filing and correspondence.

Job Responsibilities:

  • Develop successful healthy relationships with youth, families, and staff.
  • Model appropriate staff reaction and techniques to other part-time staff.
  • Communicates effectively with students, parents, volunteers, peers, and the community.
  • Mandated child abuse reporter.
  • Greet members and visitors politely and maintain attendance, volunteer and visitor logs.
  • Answers telephone, providing general program information, referring callers to other staff or taking messages as necessary.
  • Responsible for maintenance and appearance of front desk and back staff office areas including cleaning.

Physical and Mental Requirements:

  • High energy level, comfortable performing multi-faceted projects.
  • Good vision and hearing necessary to complete tasks.
  • Must be able to stand or sit for extended periods.
  • Must be able to climb stairs.
  • Must be able to lift a minimum of 50 lbs.
  • Must be able to function in a fast paced and noisy environment.
  • Must be able to think clearly and concisely.


The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.


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